Privacy & Data Protection

Your privacy is of utmost importance and your information will not be shared with any third party, unless instructed by you in writing. I am also registered with the ICO (Information Commissioner's Office).

Both the report and chart will have full details of living people; however, these can be removed or partially removed at your request.

Research Limitations

There is no guarantee of success, and research does not always provide the results desired. Records can be lost, inaccurate, deliberately misleading, or non-existent—especially if a person has deliberately avoided all types of record-keeping regarding themselves.

If while researching, it becomes evident that the required documentation is not available, you will be advised and the research stopped; however, the cost of the research already completed remains payable.

Fees & Deposits

• Deposit: A fifty percent (50%) deposit is required on all research commissions undertaken.
• Hourly Rate: The rate for research is £30 per hour.
• Inclusions: This rate incorporates the research, analysis of information, report writing, and a family tree chart if requested.
• Final Balance: The balance, including all expenses, must be paid prior to dissemination of the report.

Overseas Clients

Payments from overseas clients can be made using PayPal or an International Bank, and must be made in British Pounds (GBP).

All transaction fees must be paid by the client. If there are charges, these will be included in the final invoice. Please note: When using PayPal, there will be a 5% surcharge to cover PayPal receiving charges.

Reporting & Delivery

The client report will be sent either via email or, for larger reports, via Dropbox or a similar file transfer service. The report will be a PDF file and will include copies of any necessary documents recovered during the research.

Any original records purchased will be sent to you via post.

The Research Process

A detailed request regarding the focus of the research is required prior to starting. We can discuss requirements to determine the best way forward and the extent of the research. Additionally, the focus can be changed as the research progresses if a specific path becomes more relevant.

Client Responsibilities:

• All known information and documentation must be provided prior to commencement to avoid duplication of effort.
• I will not be held accountable for information provided which is not accurate.
• Once the commission has begun, all communication time is chargeable.

Additional Work: When additional work is required after the initial report has been completed, this will be undertaken as soon as current commissions allow, and a start date will be advised.