Terms & Conditions
Your privacy is of utmost importance and your information will not be shared with any third party unless instructed by you in writing. Both the report and chart will have full details of living people however these can be removed or partially removed at your request.
If while researching it becomes evident that the required documentation is not available, the cost of the research is still payable for the period of research already completed.
A fifty percent deposit is required on all research undertaken. The balance of the cost, including all expenses must be paid prior to postage of your research. The rate for research is £25 per hour which incorporates the research, analysis of the information, the report writing and a family tree chart if requested.
Overseas clients can use PayPal or an International Bank Transfer for payments, which must be made in British Pounds. All transaction fees must be paid by the client. When using PayPal there will be a 5% surcharge, to cover PayPal receiving charges.
The client report will be sent either via email or if too large via Dropbox or a similar as a PDF file and will include copies of any documents recovered during the research. Any original records purchased will be posted.
When additionally work is required after the initial report has been completed this will be undertaken as soon the current commissions allow and a start date will be advised.
Please also take into account that once the commission has begun all communication time will is chargeable