FAQ

Frequently Asked Questions

Is research always successful?

There are no guarantees about how much information can be uncovered about a person, as documentation may have been lost or destroyed over time. However, it is very rare that we would not be able to find some of your family.

If there is no chance of success, we will charge only for the research and expenses already incurred and refund the remaining fee.

How do I know that you have the correct ancestors?

The level of proof is set very high. Certificates and other necessary documentation will be provided to confirm any links.

Where there is no firm link, the report will state that the connection is "unconfirmed" or "tentative," and I will provide a detailed analytical explanation for that conclusion.

How much time is required for the research and report?

The time required for each project varies. As a general rule, a standard package takes approximately twelve weeks, though this depends on the specific archives and records required.

Please note that the further back in time we research, the slower the progress tends to be. Any likely delays will be communicated to you as soon as possible.

Have a question not listed here? Please feel free to get in touch.